The More You Spend, The More Rewards You Can Claim
The GEM Rewards program is our member’s rewards program, and gives you an opportunity to enjoy a whole range of rewards when you are in the club. GEM rewards works like any other points program—the more you spend, the more points you earn, and the more rewards you can claim.
DO I GET DISCOUNTS?
Yes! Your GEM membership card gives you discounts when you use it to purchase food and beverage when paying by points. Your discount depends on which GEM level you are on. Does not apply for TAB, Keno and Bottleshop.
HOW DO I USE MY REWARDS?
When you make a purchase in the Club, let the staff member know you want to use your GEM rewards by presenting your membership card at any point of sale inside the club. Excludes TAB sales.
HOW DO I EARN POINTS?
By using your GEM Membership card in any of the following areas in the club; gaming machines, restaurant, bar, coffee shop, bottle-shop and Keno.
HOW MANY GEM REWARDS ARE THERE?
Gem Rewards is a four level tier system with each tier offering special benefits at each level.
- Diamond – 18,000
- Emerald – 5,000
- Ruby – 800
- Sapphire – Entry Level
A Daily Bonus will be automatically added to your account when you swipe your membership card in The Kiosk at either entrance to the Club.
All members of GEM Rewards will get a Birthday Bonus. The amount of your bonus will depend on your GEM level. For example, Diamond Members will get a $75 Birthday Bonus.
HOW DO YOU KNOW WHICH LEVEL YOU ARE ON?
Simply ask at reception or enter your card into the Entrance Kiosk or Gaming Machine. You can check your rewards balance the same way.
HOW DO YOU MOVE UP LEVELS?
Each month, your GEM rewards will be reviewed and your GEM level will be adjusted accordingly.
HOW DO YOU MOVE DOWN LEVELS?
Points will be reviewed every 6 months (January & July) and levels will be adjusted accordingly.
WHAT ARE THE REWARDS?
DO MY GEM REWARDS EXPIRE EACH YEAR?
Yes they do. On June 30, all GEM membership cards will be taken back to a zero balance, with the exception of Diamond level.
CAN YOU OPT OUT?
You are able to opt out of GEM Rewards at any time, by notifying the Club in writing. Or you can simply stop swiping your GEM membership card when making purchases.
HOW DO I GET MY GEM REWARDS IF I AM NOT A CLUB MEMBER?
It’s easy to become a member of our club, just go to our Membership page and download an application form. Once you are a member you are part of GEM Rewards. All new members start at the Sapphire level.
HOW DO I VIEW THE FULL TERMS & CONDITIONS OF THE GEM REWARDS PROGRAM?
You can view the full Terms & Conditions here